We are willing to work with our partners to identify the technical requirements of coffee roasting and improve the existing coffee roasting equipment and process to help you find the most perfect solution. 

Whether it is cooperation discussion, coffee roasting project implementation phase or coffee equipment operation period, we will provide you with various consulting services to achieve high-quality coffee roasting and timely technical maintenance.

Once you purchase our coffee roasting equipment and software system, our professional coffee roasters and technical team are always willing to give you advice on coffee equipment and roasting process and the technical support you need, including:

●Coffee roasting equipment condition assessment

● Coffee roasting process consultation

●Operation training for roasting and grinding coffee

● Coffee roaster maintenance and care

●Coffee roasting machine spare parts service

●Coffee roasting equipment remote monitoring

●Coffee roaster transformation and upgrade

●Coffee roasting equipment technical support

●Coffee roasting troubleshooting and repair

●Online meeting on coffee roasting equipment technical issues

Please send an email to our team, to make an appointment with an expert to have a meeting with you online.

For users of our coffee roasters, we offer a comprehensive range of standardized technical services, including but not limited to the following. Of course, any of the following individual services can also be provided separately on request:

●Turnkey projects (including installation and commissioning of coffee roasters and supporting equipment);

●Technical assistance for existing coffee roasting equipment

●Repair of the coffee roasters and supporting equipment

●Safety updates of coffee roasters and supporting equipment

●Training of maintenance and repair personnel for coffee roasters and supporting equipment

●Online or telephone consultation by coffee roasting equipment engineers during service hours

SOLRISEN focuses on efficient customer service. In order to ensure that our coffee roasting equipment and systems operate normally and achieve optimal performance.

In addition to standard services, we also provide customers with customized service content based on our professional knowledge and enthusiasm on coffee roasting and machines, the content includes:

● Preventive and proactive maintenance measures to reduce downtime of coffee roasting

● Recommended cost maintenance to reduce production costs

● Experience and methods sharing to increase the productivity of coffee roasters and systems

● Additional consulting and condition monitoring to improve coffee roasting productivity and efficiency

● Customized monitoring software and roaster operating system design

● Additional training for coffee roaster operation safety and other services